Level 3 Diploma in Project Administration

1. Project Administration Principles : Introduces the project lifecycle, project roles, administrative responsibilities, project objectives and the contribution of project administration to successful delivery.

2. Project Documentation and Governance : Covers project files, registers, document control, approval records, action logs, reporting procedures and the maintenance of accurate project information.

3. Project Planning and Scheduling Support : Develops skills in organising activities, maintaining schedules, tracking milestones, recording dependencies and updating project plans under direction.

4. Communication and Stakeholder Coordination : Examines professional communication, stakeholder contact records, information distribution, enquiry handling and coordination between project teams and external parties.

5. Meetings, Records and Information Management : Covers meeting arrangements, agendas, minutes, action tracking, correspondence, information filing and secure maintenance of project records.

6. Budget, Resources and Procurement Support : Introduces expenditure tracking, resource records, purchase documentation, supplier coordination, timesheets and basic monitoring of project costs.

7. Project Risk, Quality and Progress Reporting : Develops knowledge of risk and issue registers, quality records, progress updates, variance reporting, escalation procedures and administrative support for corrective action.

8. Digital Project Tools and Project Closure : Covers spreadsheets, project management applications, digital collaboration tools, status dashboards, handover records, lessons learned and the orderly closure of project documentation.

• Develops practical skills in project coordination and administration.

• Improves document control and records management.

• Builds knowledge of schedules, milestones and action tracking.

• Strengthens professional communication and meeting coordination.

• Introduces project budget and resource monitoring.

• Develops awareness of project risks, issues and quality records.

• Improves confidence in using digital project administration tools.

• Supports progression into project coordination and project management studies.

This qualification is suitable for:

• Aspiring project administrators and project support assistants.

• Administrative professionals moving into project-based work.

• Project coordinators developing their organisational skills.

• Office administrators supporting project teams.

• Junior staff involved in scheduling, reporting, records or resource tracking.

• Learners seeking a foundation for further study in project management.

Assessment Format: Written knowledge assessment, practical administrative tasks, assignments and a project portfolio.

Total Questions: 50 questions in the principal written assessment, supplemented by practical tasks and portfolio evidence.

Passing Score: Minimum 60% in the written assessment, with all mandatory practical and portfolio requirements successfully completed.

Duration: 90 minutes for the principal written assessment. Practical tasks and portfolio assessments are completed separately.

Certification: Successful learners may be awarded the HiQual UK Level 3 Diploma in Project Administration, subject to formal programme approval and applicable certification procedures.

To deliver this Qualification, HiQual UK Approved ATPs must demonstrate the capability to deliver, assess, and internally quality assure qualifications in line with recognised regulatory principles and the expectations of the Regulated Qualifications Framework (RQF).

Approved centres must operate effective systems to ensure the validity, reliability, fairness, consistency, and security of assessment.

1. Centre Recognition and Legal Compliance

Centres must be formally recognised by HiQual UK prior to the delivery or assessment of any qualification. To maintain recognition, centres must: Be a legally constituted organisation operating in compliance with applicable legislation and regulatory requirements. Demonstrate effective governance, management oversight, and clear lines of accountability. Comply with all HiQual UK policies, procedures, and conditions of centre recognition. Notify HiQual UK promptly of any material changes that may affect delivery, assessment, or internal quality assurance arrangements.

2. Resources, Facilities, and Learning Environment

Centres must ensure that sufficient and appropriate resources are in place to support learning and assessment. This includes: Learning environments appropriate to the mode of delivery, including classrooms and, where applicable, specialist or practical facilities. Access to learning and assessment resources that enable learners to meet qualification outcomes. Secure systems for managing learner data, assessment records, and certification claims. Arrangements that support equality of access and reasonable adjustments for learners where required.

3. Staff Competence and Occupational Expertise

Centres must ensure that all staff involved in delivery, assessment, and internal quality assurance are competent and suitably qualified. Centres must: Appoint tutors with appropriate subject knowledge, teaching competence, and relevant occupational or professional experience. Ensure assessors are trained and competent in applying HiQual UK assessment requirements and standards. Appoint a qualified Internal Quality Assurer (IQA) responsible for monitoring assessment practice and decisions. Maintain records of staff qualifications, experience, training, and continuing professional development (CPD).

4. Assessment Practice and Internal Quality Assurance (IQA)

Centres must operate robust internal quality assurance systems to ensure assessment integrity. Centres must: Ensure assessment is valid, fit for purpose, and conducted in line with HiQual UK requirements. Implement effective IQA procedures to monitor assessor performance and confirm the consistency of assessment decisions. Maintain accurate, complete, and auditable records of learner registration, assessment evidence, and outcomes. Carry out regular internal reviews and standardisation activities to support continuous improvement.

5. Integrity, Risk Management, and Malpractice

Centres must take appropriate measures to protect the integrity of assessment. Centres must: Maintain policies and procedures for the prevention, identification, and management of malpractice and maladministration. Ensure secure handling, storage, and retention of assessment materials and learner evidence. Report any suspected or confirmed malpractice to HiQual UK in accordance with published procedures.

6. Health, Safety, Safeguarding, and Learner Protection

Centres must provide a safe, inclusive, and supportive learning environment. Centres must: Comply with applicable health and safety and safeguarding legislation. Conduct risk assessments for learning activities, particularly where practical or technical work is involved. Maintain procedures to safeguard learner welfare and wellbeing.

7. Learner Information, Support, and Fair Treatment

Centres must ensure learners are informed, supported, and treated fairly. Centres must: Provide clear and accurate information on programme requirements, assessment methods, and certification. Ensure learners receive timely and constructive feedback on assessment outcomes. Operate transparent complaints and appeals procedures aligned with HiQual UK requirements. Manage learner information securely in compliance with data protection legislation.

Successful learners may progress to:

• Level 4 qualifications in Project Management, Business Management or Operations Management.

• Further study in project planning, project controls and project coordination.

• Professional development in scheduling, project reporting, risk administration and document control.

• Roles such as Project Administrator, Project Support Officer, Project Coordinator, Project Assistant or PMO Administrator, subject to experience and employer requirements.

• Continuing professional development leading towards project management and supervisory responsibilities.