Root Cause Analysis Training

1. Introduction to Root Cause Analysis (RCA)

   Understanding the purpose and principles of RCA and its importance in continuous improvement.

2. Incident Identification and Problem Definition

   Learning how to clearly define problems and establish the scope of the investigation.

3. Data Collection and Evidence Gathering

   Techniques for collecting accurate and reliable data to support analysis.

4. Root Cause Analysis Tools and Techniques

   Practical application of RCA tools such as the 5 Whys, Fishbone Diagram, and Fault Tree Analysis.

5. Human Factors and Organizational Influences

   Exploring how human error, systems, and organizational culture contribute to root causes.

6. Developing Corrective and Preventive Actions (CAPA)

   Designing effective corrective and preventive measures to eliminate recurrence.

7. Verification and Effectiveness Review

   Evaluating the success of implemented corrective actions.

8. Incident Reporting and Documentation

   Best practices for reporting, documenting, and communicating investigation results.

9. RCA in Safety, Quality, and Environmental Systems

   Integration of RCA into HSE, Quality, and Management Systems for continuous improvement.

10. Case Studies and Practical Applications

    Applying RCA techniques to real-world industrial case studies for hands-on learning.

• Develops analytical and problem-solving skills

• Enhances ability to identify and eliminate root causes of incidents

• Improves workplace safety and operational efficiency

• Strengthens compliance with safety and quality standards

• Equips participants with practical RCA tools and methods

• Safety officers and HSE professionals

• Quality control and assurance teams

• Supervisors and engineers

• Process and production managers

• Anyone involved in incident investigation and prevention

• Written multiple-choice assessment

• Short scenario-based questions

• Practical evaluation through a case study

• Minimum passing score: 60%

To deliver this Qualification, HiQual UK Approved ATPs must demonstrate the capability to deliver, assess, and internally quality assure qualifications in line with recognised regulatory principles and the expectations of the Regulated Qualifications Framework (RQF).

Approved centres must operate effective systems to ensure the validity, reliability, fairness, consistency, and security of assessment.

1. Centre Recognition and Legal Compliance

Centres must be formally recognised by HiQual UK prior to the delivery or assessment of any qualification. To maintain recognition, centres must: Be a legally constituted organisation operating in compliance with applicable legislation and regulatory requirements. Demonstrate effective governance, management oversight, and clear lines of accountability. Comply with all HiQual UK policies, procedures, and conditions of centre recognition. Notify HiQual UK promptly of any material changes that may affect delivery, assessment, or internal quality assurance arrangements.

2. Resources, Facilities, and Learning Environment

Centres must ensure that sufficient and appropriate resources are in place to support learning and assessment. This includes: Learning environments appropriate to the mode of delivery, including classrooms and, where applicable, specialist or practical facilities. Access to learning and assessment resources that enable learners to meet qualification outcomes. Secure systems for managing learner data, assessment records, and certification claims. Arrangements that support equality of access and reasonable adjustments for learners where required.

3. Staff Competence and Occupational Expertise

Centres must ensure that all staff involved in delivery, assessment, and internal quality assurance are competent and suitably qualified. Centres must: Appoint tutors with appropriate subject knowledge, teaching competence, and relevant occupational or professional experience. Ensure assessors are trained and competent in applying HiQual UK assessment requirements and standards. Appoint a qualified Internal Quality Assurer (IQA) responsible for monitoring assessment practice and decisions. Maintain records of staff qualifications, experience, training, and continuing professional development (CPD).

4. Assessment Practice and Internal Quality Assurance (IQA)

Centres must operate robust internal quality assurance systems to ensure assessment integrity. Centres must: Ensure assessment is valid, fit for purpose, and conducted in line with HiQual UK requirements. Implement effective IQA procedures to monitor assessor performance and confirm the consistency of assessment decisions. Maintain accurate, complete, and auditable records of learner registration, assessment evidence, and outcomes. Carry out regular internal reviews and standardisation activities to support continuous improvement.

5. Integrity, Risk Management, and Malpractice

Centres must take appropriate measures to protect the integrity of assessment. Centres must: Maintain policies and procedures for the prevention, identification, and management of malpractice and maladministration. Ensure secure handling, storage, and retention of assessment materials and learner evidence. Report any suspected or confirmed malpractice to HiQual UK in accordance with published procedures.

6. Health, Safety, Safeguarding, and Learner Protection

Centres must provide a safe, inclusive, and supportive learning environment. Centres must: Comply with applicable health and safety and safeguarding legislation. Conduct risk assessments for learning activities, particularly where practical or technical work is involved. Maintain procedures to safeguard learner welfare and wellbeing.

7. Learner Information, Support, and Fair Treatment

Centres must ensure learners are informed, supported, and treated fairly. Centres must: Provide clear and accurate information on programme requirements, assessment methods, and certification. Ensure learners receive timely and constructive feedback on assessment outcomes. Operate transparent complaints and appeals procedures aligned with HiQual UK requirements. Manage learner information securely in compliance with data protection legislation.

• Level 2 Certificate in Job Safety Analysis (JSA).

• Level 2 Award in Risk Assessment.

• Level 2 Award in HSE Management.

• Level 3 Certificate in Occupational Health and Safety.

• Level 3 Certificate in Risk Management.

• Level 3 Certificate in Process Safety Management.

• HSE Supervisor (Health, Safety & Environment).

• Incident Investigation and Root Cause Analysis.

• ISO 45001 Internal Auditor Certification.

• ISO 45001 Lead Auditor Certification.

• Professional development in Incident Investigation, Corrective and Preventive Actions (CAPA), Failure Mode and Effects Analysis (FMEA), Process Hazard Analysis (PHA), Behaviour-Based Safety (BBS), Safety Auditing, Operational Excellence, Quality Improvement, and Continuous Improvement Systems.

• Career opportunities as Root Cause Analysis Practitioner, Incident Investigator, HSE Officer, Safety Officer, Quality Assurance Officer, Continuous Improvement Coordinator, Compliance Officer, Process Safety Technician, Risk Assessment Officer, Maintenance Reliability Coordinator, and Workplace Safety Advisor.