Certified Quality Professional (CQP)

1. Fundamentals of Quality Management : Introduces the meaning and purpose of quality, quality assurance, quality control, customer satisfaction, conformity, quality responsibilities, and the basic principles used to support consistent products and services.

2. Quality Management Systems and ISO Principles : Develops an introductory understanding of quality management systems, the role of documented processes, customer and stakeholder requirements, process-based working, leadership involvement, and continual improvement within the ISO 9000 family framework.

3. Quality Planning and Process Control : Explores how quality requirements are translated into planned activities, process controls, specifications, work instructions, checkpoints, responsibilities, and basic monitoring arrangements to support consistent operational performance.

4. Inspection, Measurement and Nonconformity Control : Develops practical awareness of inspection activities, measurement results, acceptance criteria, defects, deviations, nonconforming outputs, reporting procedures, containment, and escalation of quality issues.

5. Quality Documentation, Records and Customer Feedback : Covers the purpose and control of quality-related documents and records, traceability, accurate data entry, document revision, retention of evidence, customer requirements, complaints, feedback, and communication of quality information.

6. Corrective Action, Improvement and Basic Quality Auditing : Introduces root-cause thinking, corrective action, preventive improvement, basic quality tools, monitoring results, simple audit activities, evidence-based findings, and the role of employees in maintaining and improving quality performance. The auditing component reflects the general principles and methodology described in ISO 19011:2026.

Successful learners can develop:

• A practical foundation in quality management terminology and principles.

• Understanding of quality management systems and process-based working.

• Awareness of inspection, measurement, defects, and nonconformity.

• Skills for maintaining quality records and controlled documentation.

• Knowledge of customer requirements, complaints, and quality feedback.

• Introductory understanding of corrective action and continual improvement.

• A foundation for progression into higher-level quality and management qualifications.

The programme reflects the internationally used quality-management concepts and terminology of the ISO 9000 family without claiming that completion itself provides ISO certification. ISO describes ISO 9000 as the foundation for quality-management concepts and vocabulary, while ISO 9001 specifies QMS requirements.

The HiQual UK Level 2 Certified Quality Professional (CQP) is suitable for:

• Learners beginning a career in quality management or quality assurance.

• Junior Quality Assistants and Quality Coordinators.

• Production and manufacturing employees with quality responsibilities.

• Inspection and testing support staff.

• Warehouse, logistics, service, and operations personnel involved in quality checks.

• Administrative employees responsible for quality documentation and records.

• Employees seeking structured introductory knowledge before progressing to higher-level quality qualifications.

Assessment Format: Written knowledge examination consisting primarily of multiple-choice and objective questions, supported by short applied quality scenarios.

Total Questions: 50 Questions

Passing Score: 70%

Duration: 60 Minutes

Certification: Learners who successfully meet the qualification assessment requirements receive the HiQual UK Level 2 Certified Quality Professional (CQP) qualification/certificate, subject to HiQual UK certification and quality-assurance procedures.

To deliver this Qualification, HiQual UK Approved ATPs must demonstrate the capability to deliver, assess, and internally quality assure qualifications in line with recognised regulatory principles and the expectations of the Regulated Qualifications Framework (RQF).

Approved centres must operate effective systems to ensure the validity, reliability, fairness, consistency, and security of assessment.

1. Centre Recognition and Legal Compliance

Centres must be formally recognised by HiQual UK prior to the delivery or assessment of any qualification. To maintain recognition, centres must: Be a legally constituted organisation operating in compliance with applicable legislation and regulatory requirements. Demonstrate effective governance, management oversight, and clear lines of accountability. Comply with all HiQual UK policies, procedures, and conditions of centre recognition. Notify HiQual UK promptly of any material changes that may affect delivery, assessment, or internal quality assurance arrangements.

2. Resources, Facilities, and Learning Environment

Centres must ensure that sufficient and appropriate resources are in place to support learning and assessment. This includes: Learning environments appropriate to the mode of delivery, including classrooms and, where applicable, specialist or practical facilities. Access to learning and assessment resources that enable learners to meet qualification outcomes. Secure systems for managing learner data, assessment records, and certification claims. Arrangements that support equality of access and reasonable adjustments for learners where required.

3. Staff Competence and Occupational Expertise

Centres must ensure that all staff involved in delivery, assessment, and internal quality assurance are competent and suitably qualified. Centres must: Appoint tutors with appropriate subject knowledge, teaching competence, and relevant occupational or professional experience. Ensure assessors are trained and competent in applying HiQual UK assessment requirements and standards. Appoint a qualified Internal Quality Assurer (IQA) responsible for monitoring assessment practice and decisions. Maintain records of staff qualifications, experience, training, and continuing professional development (CPD).

4. Assessment Practice and Internal Quality Assurance (IQA)

Centres must operate robust internal quality assurance systems to ensure assessment integrity. Centres must: Ensure assessment is valid, fit for purpose, and conducted in line with HiQual UK requirements. Implement effective IQA procedures to monitor assessor performance and confirm the consistency of assessment decisions. Maintain accurate, complete, and auditable records of learner registration, assessment evidence, and outcomes. Carry out regular internal reviews and standardisation activities to support continuous improvement.

5. Integrity, Risk Management, and Malpractice

Centres must take appropriate measures to protect the integrity of assessment. Centres must: Maintain policies and procedures for the prevention, identification, and management of malpractice and maladministration. Ensure secure handling, storage, and retention of assessment materials and learner evidence. Report any suspected or confirmed malpractice to HiQual UK in accordance with published procedures.

6. Health, Safety, Safeguarding, and Learner Protection

Centres must provide a safe, inclusive, and supportive learning environment. Centres must: Comply with applicable health and safety and safeguarding legislation. Conduct risk assessments for learning activities, particularly where practical or technical work is involved. Maintain procedures to safeguard learner welfare and wellbeing.

7. Learner Information, Support, and Fair Treatment

Centres must ensure learners are informed, supported, and treated fairly. Centres must: Provide clear and accurate information on programme requirements, assessment methods, and certification. Ensure learners receive timely and constructive feedback on assessment outcomes. Operate transparent complaints and appeals procedures aligned with HiQual UK requirements. Manage learner information securely in compliance with data protection legislation.

Successful learners who achieve the HiQual UK Level 2 Certified Quality Professional (CQP) may progress to:

• HiQual UK Level 3 qualifications in Quality Management, QA/QC, Quality Assurance, or QHSE.

• Higher-level vocational programmes covering quality systems, auditing, inspection, compliance, and process improvement.

• Professional training in internal auditing, quality control, process improvement, and quality tools.

• Junior and entry-level employment opportunities such as Quality Assistant, Quality Inspector, Quality Coordinator, QA/QC Assistant, and Quality Administrator.

• Further CPD and progression toward advanced quality-management, auditing, compliance, or operational leadership studies.