Incident Investigation and RCA

1. Introduction to Incident Investigation
Overview of investigation goals, principles, and the benefits of robust incident analysis.

2. Legal and Organizational Requirements
Understanding statutory obligations, internal policies, and reporting duties after an incident.

3. Types of Incidents and Near Misses
Classification of incidents, severity scales, and the importance of near miss reporting.

4. Steps in the Investigation Process
Structured workflow from initial response, scoping, evidence gathering, to conclusion.

5. Evidence Collection and Preservation
Techniques for securing physical, digital, and documentary evidence, chain of custody basics.

6. Interview Techniques and Witness Management
How to plan and conduct fair, effective interviews, and manage witness statements.

7. Data Analysis and Root Cause Identification
Using tools such as 5 Whys, fishbone diagrams, and fault tree analysis to find root causes.

8. Corrective and Preventive Actions (CAPA)
Designing, prioritising, and implementing CAPA, and linking actions to risk reduction.

9. Reporting and Documentation
Preparing clear, factual investigation reports, recommendations, and management briefings.

10. Review, Follow-up, and Continuous Improvement
Monitoring action effectiveness, lessons learned, and embedding changes into the safety system.