Level 4 Diploma in Hospitality & Hotel Management

Introduction to Hospitality and Hotel Management Global hospitality industry overview, organizational structures, and management roles.

Food & Beverage Operations Management Menu planning, restaurant operations, bar management, and service standards.

Front Office Operations Reservations, reception, guest relations, and technology in front office management.

Housekeeping Management Supervising cleaning operations, room standards, inventory, and staff coordination.

Hospitality Marketing and Sales Branding, digital marketing, sales strategies, and customer loyalty programs.

Financial Management in Hospitality Budgeting, cost control, revenue management, and financial reporting.

Human Resource Management in Hospitality Recruitment, training, performance management, and staff motivation.

Customer Service Management Service quality, complaint handling, and guest satisfaction strategies.

Event Management in Hotels & Hospitality Planning and executing conferences, banquets, and special events.

Sustainable Tourism and Hospitality Practices Eco‑friendly operations, sustainable sourcing, and corporate social responsibility.