Level 4 Diploma in Tourism & Hospitality Management

Customer Service Excellence in Hospitality Advanced service delivery, guest satisfaction strategies, and complaint resolution.

Principles of Tourism and Hospitality Operations Structure of the tourism and hospitality industry, operational models, and service integration.

Tourism and Destination Management Destination marketing, sustainable tourism development, and visitor experience management.

Food and Beverage Operations Menu planning, restaurant and bar management, and service quality standards.

Front Office and Housekeeping Management Reservations, reception, guest services, and housekeeping supervision.

Event Planning and Conference Management Organizing conferences, banquets, and special events within tourism and hospitality venues.

Hospitality Marketing and Promotion Branding, digital marketing, sales strategies, and customer loyalty programs.

Financial Management for Hospitality Industry Budgeting, cost control, revenue management, and financial reporting.

Human Resource Management in Hospitality Recruitment, training, performance management, and staff motivation.

Sustainable Practices in Tourism and Hospitality Eco‑friendly operations, sustainable sourcing, and corporate social responsibility.