Level 2 Award in Retail Operations
Empowering professionals through accredited international qualifications.
Explore Other CoursesCourse Overview
HiQual UK delivers the Level 2 Award in Retail Operations program, designed to provide learners with the foundational knowledge and skills required to work effectively in retail environments. It emphasizes customer service, sales techniques, stock control, and compliance with workplace regulations. Participants will gain the competence to support day‑to‑day retail operations, interact with customers professionally, and contribute to the success of retail businesses.
Qualification Details
| Qualification Title | Level 2 Award in Retail Operations |
|---|---|
| Total Credits | 10 |
| Guided Learning Hours | 100 |
| Qualification Time | 100 |
-
Introduction to Retail Operations Overview of the retail industry, store formats, and staff roles.
-
Customer Service in Retail Delivering excellent service, handling complaints, and building customer loyalty.
-
Sales Techniques and Product Knowledge Upselling, cross‑selling, and understanding product features and benefits.
-
Stock Control and Inventory Management Receiving, storing, rotating, and monitoring stock levels.
-
Cash Handling and Point‑of‑Sale Operations Operating tills, processing payments, and preventing fraud.
-
Health, Safety, and Security in Retail Workplace safety, loss prevention, and emergency procedures.
-
Visual Merchandising and Store Presentation Display techniques, layout planning, and promotional displays.
-
Teamwork and Communication in Retail Working effectively with colleagues, supervisors, and customers.
-
Retail Legislation and Consumer Rights Understanding consumer protection laws, returns policies, and data protection.
-
Sustainability and Ethics in Retail Ethical sourcing, waste reduction, and sustainable retail practices.
-
Builds competence in customer service, sales, and stock management
-
Enhances compliance with retail legislation and workplace safety
-
Strengthens skills in cash handling, merchandising, and teamwork
-
Provides tools for sustainability and ethical retail practices
-
Offers recognized certification to support entry‑level careers in retail and sales
-
Entry‑level retail staff and sales assistants
-
Individuals seeking foundational retail training
-
Apprentices and trainees in retail environments
-
Staff requiring compliance with workplace retail standards
-
Assessment Type: Written exam + practical observation
-
Format: MCQs, short answers, and applied retail scenarios
-
Total Questions: 40 theory + 1 practical assessment
-
Passing Score: 70%
-
Duration: 1–2 days (8–12 hours total)
-
Certification: Level 2 Award in Retail Operations (RTOP)
Similar Posts
Level 3 Award in Electrical Safety
Learn More
Diploma in Fundamentals of Manufacturing Processes
Learn More