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Level 3 Diploma in Pharmacy Services Skills

Level 3 Diploma in Pharmacy Services Skills

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Course Overview

HiQual UK delivers the Level 3 Diploma in Pharmacy Services Skills, designed for pharmacy assistants, technicians, and support staff working in hospital, community, and retail pharmacy settings. The program emphasizes dispensing, patient care, medicines management, and compliance with international standards. Participants will gain the competence to support pharmacists, manage prescriptions, and prepare audit‑ready documentation.

Qualification Details

Qualification Title Level 3 Diploma in Pharmacy Services Skills
Total Credits 50
Guided Learning Hours 150
Qualification Time 500
  1. Foundations of Pharmacy Services Scope, importance, and role of pharmacy support staff in health care.

  2. Pharmaceutical Standards and Regulations WHO, NHS, OSHA, ISO 9001, and GPhC compliance requirements.

  3. Dispensing and Supply of Medicines Prescription handling, labeling, and safe dispensing practices.

  4. Pharmacology and Medicines Management Basic pharmacology, drug classifications, and safe storage.

  5. Patient Care and Communication Skills Effective communication, confidentiality, and cultural sensitivity.

  6. Infection Prevention and Control in Pharmacy Settings Hygiene, PPE, sterilization, and safe handling of medicines.

  7. Health & Safety in Pharmacy Practice Risk assessment, hazard identification, and safe working practices.

  8. Documentation and Record Keeping in Pharmacy Services Prescription records, compliance verification, and audit readiness.

  9. Teamwork and Professional Collaboration Working with pharmacists, doctors, nurses, and multidisciplinary teams.

  10. Emergency Response and Crisis Management in Pharmacy First aid, incident reporting, and emergency protocols in pharmacy settings.

  • Builds competence in pharmacy services and medicines management

  • Enhances compliance with WHO, NHS, OSHA, ISO, and GPhC standards

  • Strengthens skills in dispensing, patient care, and documentation

  • Provides tools for audit‑ready pharmacy practice management

  • Offers recognized certification to support careers in pharmacy services, health care support, and compliance consultancy

  • Pharmacy assistants and technicians

  • Health care support staff in hospitals and community pharmacies

  • QA/QC professionals in pharmaceutical services

  • Individuals progressing from HCSS‑313 (Level 3 Diploma in Health Care and Social Care Support Skills) or equivalent qualifications

  • Assessment Type: Written exam + practical dispensing project + viva

  • Format: MCQs, applied case studies, hands‑on dispensing project, and oral defense

  • Total Questions: 80 theory + 1 practical project + 1 viva

  • Passing Score: 70%

  • Duration: 6–8 weeks (120–150 hours total)

  • Certification: Level 3 Diploma in Pharmacy Services Skills (PHSS)

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