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Level 2 Diploma in IT User Skills (ITQ)
Empowering professionals through accredited international qualifications.
Explore Other CoursesCourse Overview
HiQual UK delivers the Level 2 Diploma in IT User Skills (ITQ), designed for learners seeking foundational competence in using IT systems effectively in the workplace. The program emphasizes practical IT skills, digital literacy, and compliance with international standards. Participants will gain the competence to use office applications, manage data securely, and prepare audit‑ready documentation for professional environments.
Qualification Details
| Qualification Title | Level 2 Diploma in IT User Skills (ITQ) |
|---|---|
| Total Credits | 40 |
| Guided Learning Hours | 80 |
| Qualification Time | 160 |
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Introduction to IT User Skills & Digital Literacy Understanding ITQ framework, digital responsibilities, and workplace applications.
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Word Processing & Document Management Creating, formatting, and managing professional documents.
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Spreadsheet Skills & Data Handling Using formulas, charts, and audit‑ready spreadsheets.
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Presentation Software & Visual Communication Designing effective presentations with compliance formatting.
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Database Management Basics Creating, querying, and maintaining simple databases.
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Email & Digital Communication Tools Professional email etiquette, scheduling, and collaborative platforms.
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Internet & Online Safety Secure browsing, data protection, and compliance with GDPR/ISO standards.
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File Management & Cloud Storage Organizing files, using cloud services, and ensuring audit‑ready structures.
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IT Troubleshooting & Problem Solving Basic technical troubleshooting and workflow optimization.
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Case Studies & Practical IT Projects Real‑world IT tasks, simulations, and applied digital projects.
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Builds competence in core IT applications and digital literacy
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Enhances compliance with RQF, BCS, ISO/IEC, and W3C standards
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Strengthens skills in document management, spreadsheets, and presentations
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Provides tools for audit‑ready IT documentation and compliance frameworks
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Offers recognized certification to support careers in administration, office support, and IT pathways
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Beginners in IT and digital literacy
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Office assistants and junior staff seeking IT competence
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Individuals progressing from Level 1 Award in Digital Skills (DGSK‑111) or equivalent qualifications
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Assessment Type: Written exam + IT project + viva
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Format: MCQs, applied IT tasks, project submission, and oral defense
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Total Questions: 60 theory + 1 IT project + 1 viva
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Passing Score: 70%
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Duration: 6–8 weeks (100–120 hours total)
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Certification: Level 2 Diploma in IT User Skills (ITQD)
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