Level 2 Award in Housekeeping Services
Empowering professionals through accredited international qualifications.
Explore Other CoursesCourse Overview
HiQual UK delivers the Level 2 Award in Housekeeping Services, designed for learners entering the hospitality and property management profession with a focus on foundational housekeeping skills. The program emphasizes cleaning techniques, hygiene standards, customer service, safety, and compliance with industry regulations. Participants will gain the competence to perform professional housekeeping services in hotels, resorts, residential properties, and healthcare facilities while preparing audit‑ready documentation for regulated environments.
Qualification Details
| Qualification Title | Level 2 Award in Housekeeping Services |
|---|---|
| Total Credits | 10 |
| Guided Learning Hours | 30 |
| Qualification Time | 90 |
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Introduction to Housekeeping Services Principles, professional conduct, and industry expectations.
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Client Consultation & Service Standards Understanding guest needs, service delivery, and communication skills.
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Cleaning Techniques & Equipment Handling Safe use of cleaning tools, chemicals, and modern housekeeping equipment.
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Room Preparation & Presentation Bed making, linen management, and guest room readiness.
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Laundry & Linen Services Washing, ironing, folding, and inventory management.
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Health, Safety & Hygiene in Housekeeping Infection control, PPE, and compliance with industry regulations.
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Waste Management & Environmental Practices Recycling, sustainability, and eco‑friendly housekeeping methods.
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Customer Service & Professional Etiquette Guest interaction, complaint handling, and service excellence.
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Teamwork & Workplace Communication Collaboration, reporting, and coordination with other departments.
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Practical Assessments & Portfolio Development Real‑world housekeeping practice, client case studies, and portfolio creation.
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Builds competence in cleaning, room preparation, and laundry services
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Enhances compliance with RQF, Ofqual, and City & Guilds standards
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Strengthens skills in customer service, teamwork, and hygiene protocols
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Provides tools for audit‑ready documentation and portfolio development
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Offers recognized certification to support careers in hospitality, property management, and healthcare housekeeping
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Learners entering the hospitality or property management profession
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Students seeking employment as junior housekeeping staff in hotels, resorts, or healthcare facilities
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Individuals aiming to progress to Level 2 Certificate in Hospitality Services (HSPT‑212) or Level 3 Diplomas in Hospitality Supervision (HSUP‑313)
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Assessment Type: Practical assessments + written exam + portfolio review
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Format: Skills demonstrations, MCQs, client case studies, and oral defense
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Total Questions: 40 theory + multiple practical tasks + portfolio submission
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Passing Score: 70%
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Duration: 3–5 weeks (60–80 hours total)
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Certification: Level 2 Award in Housekeeping Services (HKPS)
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