Level 2 Award in Business Administration

Introduction to Business Administration Defines the role of administration in organizations and its importance in business success.

Office Procedures and Record Management Covers filing systems, document control, and maintaining accurate records.

Communication in Business Administration Explains verbal, written, and digital communication methods in the workplace.

Customer Service in Administration Highlights the role of administrators in supporting customer satisfaction and service delivery.

Time Management and Work Prioritization Provides techniques for organizing tasks, meeting deadlines, and managing workloads.

Teamwork and Collaboration Reviews the importance of working effectively with colleagues and supporting team goals.

Health, Safety, and Security in the Office Introduces workplace safety, data protection, and confidentiality requirements.

Financial Administration Basics Covers handling invoices, petty cash, and basic financial documentation.

Technology in Business Administration Explains the use of office software, databases, and digital tools for efficiency.

Practical Case Study in Business Administration Applies knowledge to a real‑world scenario, reinforcing problem‑solving and administrative skills.