Food and Beverages Operations
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HiQual UK delivers the Level 3 Certificate in Food and Beverages Operations program, designed to provide learners with the knowledge and skills required to supervise and manage food and beverage services in hospitality environments. It emphasizes service excellence, food safety, menu knowledge, and operational efficiency. Participants will gain the competence to oversee restaurant, bar, and catering operations while ensuring compliance with industry standards and delivering exceptional guest experiences.
Qualification Details
| Qualification Title | Food and Beverages Operations |
|---|---|
| Total Credits | 10 |
| Guided Learning Hours | 100 |
| Qualification Time | 100 |
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Introduction to Food and Beverage Operations Structure of F&B departments, roles, and responsibilities in hospitality.
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Food Safety and Hygiene in F&B Services HACCP principles, hygiene practices, and compliance with food safety legislation.
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Restaurant and Table Service Techniques Service styles (silver, buffet, à la carte), etiquette, and guest interaction.
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Beverage Knowledge and Bar Operations Alcoholic and non‑alcoholic beverages, bar service, and responsible serving practices.
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Menu Knowledge and Design Understanding menus, pairing food and beverages, and upselling techniques.
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Customer Service Excellence in F&B Guest relations, complaint handling, and service recovery strategies.
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Event Catering and Banqueting Operations Planning, organizing, and supervising large‑scale food and beverage events.
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Financial Management in F&B Operations Cost control, budgeting, stock management, and profitability.
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Human Resource Management in F&B Supervising staff, training, scheduling, and performance management.
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Sustainability and Ethics in F&B Services Sustainable sourcing, waste reduction, and ethical service practices.
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Builds competence in supervising food and beverage operations
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Enhances compliance with food safety and hygiene standards
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Strengthens skills in customer service, event catering, and bar operations
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Provides tools for financial control, HR management, and sustainability
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Offers recognized certification to support supervisory and management careers in hospitality and catering
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Supervisors and team leaders in restaurants, hotels, and catering services
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Aspiring managers in food and beverage operations
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Individuals progressing from Level 2 hospitality or catering qualifications
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Entrepreneurs aiming to establish or manage F&B businesses
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Assessment Type: Written exam + practical service assessment + project
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Format: MCQs, short answers, service demonstrations, and applied project work
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Total Questions: 60 theory + 1 practical assessment + 1 project submission
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Passing Score: 70%
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Duration: 3–4 days (24–30 hours total)
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Certification: Level 3 Certificate in Food and Beverages Operations (FBOC)
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