Level 2 Award in Business and Administration
Empowering professionals through accredited international qualifications.
Explore Other CoursesCourse Overview
This award program provides learners with foundational knowledge and practical skills in business and administration. It emphasizes office procedures, communication, customer service, and record‑keeping. Participants will gain the competence to support day‑to‑day administrative functions, contribute to organizational efficiency, and ensure compliance with workplace standards. The program is designed for individuals beginning their career in administration or those seeking to formalize their skills with a recognized qualification.
Qualification Details
| Qualification Title | Level 2 Award in Business and Administration |
|---|---|
| Total Credits | 10 |
| Guided Learning Hours | 100 |
| Qualification Time | 100 |
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Introduction to Business Administration Reviews the role of administration in organizations and the importance of effective support functions.
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Office Procedures and Record‑Keeping Covers filing systems, document management, and maintaining accurate records.
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Business Communication Explains verbal, written, and digital communication methods for professional contexts.
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Customer Service in Business Administration Focuses on handling inquiries, resolving complaints, and maintaining client satisfaction.
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Information and Data Management Introduces confidentiality, data protection, and secure handling of business information.
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Financial Administration Basics Reviews simple bookkeeping, expense tracking, and supporting financial processes.
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Teamwork and Collaboration in the Workplace Explains working effectively with colleagues, supporting managers, and contributing to team goals.
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Health, Safety, and Security in Business Administration Covers workplace safety awareness, emergency procedures, and compliance with regulations.
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Time Management and Task Prioritization Focuses on organizing tasks, meeting deadlines, and supporting productivity.
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Practical Business Administration Project Learners apply knowledge to complete a simulated or real administrative task.
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Builds foundational knowledge of business and administration principles
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Enhances communication, customer service, and organizational skills
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Strengthens compliance with data protection and workplace safety standards
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Provides tools for financial administration and record‑keeping
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Offers recognized certification to support career progression in administration and office management
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Entry‑level administrative staff
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Students progressing from Level 1 business or office skills programs
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Volunteers and community workers supporting administrative functions
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Entrepreneurs and small business owners managing office operations
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Individuals preparing for higher‑level business and administration qualifications
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Assessment Type: Written exam + practical project
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Format: MCQs, short answers, and administrative project evaluation
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Total Questions: 40 theory + 1 project
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Passing Score: 70%
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Duration: 60 minutes (written) + 2 weeks (project submission)
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Certification: Level 2 Award in Business and Administration
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