Level 3 Certificate in Hotel Management
Empowering professionals through accredited international qualifications.
Explore Other CoursesCourse Overview
HiQual UK delivers the Level 3 Certificate in Hotel Management program, designed to provide supervisors and aspiring managers in the hospitality sector with the knowledge and skills to oversee hotel operations effectively. It emphasizes customer service excellence, financial and human resource management, marketing, and quality assurance. Participants will gain the competence to supervise hotel departments, manage staff, and ensure high standards of service and profitability in line with global hospitality benchmarks.
Qualification Details
| Qualification Title | Level 3 Certificate in Hotel Management |
|---|---|
| Total Credits | 80 |
| Guided Learning Hours | 240 |
| Qualification Time | 800 |
-
Hospitality Business Environment Structure of the hospitality industry, market trends, and competitive dynamics.
-
Hotel Operations Management Front office, housekeeping, maintenance, and operational efficiency.
-
Customer Service in the Hospitality Industry Service quality, guest relations, and complaint resolution strategies.
-
Financial Management in the Hospitality Industry Budgeting, cost control, revenue management, and financial reporting.
-
Human Resource Management in Hospitality Recruitment, training, performance management, and staff motivation.
-
Marketing and Sales in the Hospitality Industry Branding, digital marketing, sales strategies, and customer loyalty programs.
-
Strategic Management in Hotel Operations Long‑term planning, competitive positioning, and operational strategy.
-
Event Planning and Management in Hotels Organizing conferences, banquets, and special events within hotel facilities.
-
Food and Beverage Management in Hotels Menu planning, restaurant operations, bar management, and service standards.
-
Quality Management in Hospitality Services Service audits, guest feedback systems, and continuous improvement practices.
-
Builds competence in supervising and managing hotel operations
-
Enhances compliance with international hospitality standards
-
Strengthens skills in customer service, financial control, and HR management
-
Provides tools for event planning, F&B management, and quality assurance
-
Offers recognized certification to support supervisory and management careers in hotels and hospitality
-
Hotel supervisors and team leaders
-
Aspiring hotel managers
-
Hospitality professionals seeking career advancement
-
Individuals progressing from Level 2 hospitality or catering qualifications
-
Assessment Type: Written exam + case study + project
-
Format: MCQs, short answers, and applied hotel management scenarios
-
Total Questions: 60 theory + 1 case study + 1 project submission
-
Passing Score: 70%
-
Duration: 3 days (20–24 hours total)
-
Certification: Level 3 Certificate in Hotel Management (HTMG)
Similar Posts
Level 3 Certificate in Food Safety & Hygiene
Learn More
Level 3 Certificate in Food Safety Supervision for Catering
Learn More